If something is not right, please contact us within 7 days of receiving your order and we will help.
Because seeds and food products are sensitive, we can only accept a return when the item arrived damaged, was the wrong item, or is not usable. Keep the item in its original packaging and share a photo with your message.
Once a return is agreed, we will arrange either a replacement or a refund of the amount paid for that item. Perishable goods and opened powders, oils or herbs cannot be returned for hygiene reasons.
Delivery fares are not refunded unless the return is a result of our error.
If your order cannot be delivered because a phone number is unreachable or the address can only be reached with an extra fare, our team will contact you to agree on the next step.